We appreciate your interest in our Atlanta United apparel. Here, you'll find answers to commonly asked questions about our Atlanta United store.
What Shipping Methods Are Available?
We currently utilize USPS for all of our shipping needs. The various shipping methods and options available via USPS are available to you during the check-out process.
What Payment Methods Are Accepted?
All online payments are processed through Pay Pal, which means each and every payment method available and accepted through Pay Pal is available to be used on our site. This includes VISA, MasterCard, American Express, Discover, Pay Pal, Google Pay, Apple Pay, Amazon Payments and more!
Do You Ship Internationally?
Yes!! We do indeed ship internationally. All shipping, domestic or international, is handled via USPS and the various shipping options and rates will become available to you during the check-out process.
What happens if the item(s) I received are incorrect, damaged or missing?
Every so often mistakes do happen, but we do our best to fix them and correct any issues you may have. If you have noticed that we have made a mistake with your order, please contact firstname.lastname@example.org and we will look into it and fix the situation right away. Please include your order reference # at all times when e-mailing customer services.
Who should I contact in regards to any additional questions?
If you have any questions whatsoever, please don’t hesitate to send an email to email@example.com and we will get back to you immediately. Alternately, you can reach out to us using the form on our CONTACT US page or via any of our social media channels.
Do I have to pay shipping on my return items?
In the case of faulty/incorrect/damaged items, we will cover the return shipping charges. However, if a return is made for other reasons, the customer is responsible for the return shipping cost.
Do you accept returns?
We are happy to accept returns provided they are returned in their original packaging and unworn to the address provided below within 7 working days from receipt.We will refund any sums that you have paid to us with the exception of postage and packing. Only products that are in their original condition will be refunded. All others will be returned to the customers at their own cost. Please send returned items to: 5 Stripes Merch 1683 White Oak Way Decautr, GA 30032
What is your shipping process?
All purchases will be shipped via USPS priority mail within 48 hours of payment. Please allow 2-3 business days for your order to arrive. During peak holiday shipping times, please allow 3-5 business days for your order to arrive.